The same technicians that install machines are also the same technicians that answer phones at our headquarters.
We do not forward any calls to an off-site manual reading center hoping that the correct answer is stumbled upon.
With our demo machines we may be able to recreate the same scenario your machine has, in order to troubleshoot to determine the proper solution. We can in many instances, provide remote assistance where we virtually connect with your controller from our facility.
We make sure that our technicians, when traveling have cell phones, internet accessible laptops, and carry the latest program updates in order to avoid interrupting network operations.
When at your location doing installations or repairs, our inside technicians are in constant contact with our technicians in the field. If parts are needed, the inside service department technicians locate and ship the parts; no need to worry about wrong part numbers being entered and/or wrong parts being shipped.
