Our hours of operation are Monday through Friday from 8:00 am until 5:00 pm EST.
Please Sign Up or Sign In to use our KAR Club Customer Service Area after-hours support area near the bottom of this page.


Cutting Machine Troubleshooting | Resource Center

The After Hours Support area is commonly referred to as the KAR Club (Koike Aronson Ransome Club), which contains basic troubleshooting tips on most models of our CNC Cutting Machine Product line.

Troubleshooting steps on tuning drives, checking alignment, and grounding are only some of the topics covered. 

If the problem gets too challenging, Get Support - We are here to help!

Do you feel you have an unsafe condition? Get Support -  Customer Care is our #1 Goal!

Waiting a few hours to reach us is less costly than a serious accident which was caused by taking on a fix in which you are not prepared.

Note: The owner's manual for your machine contains vital information needed to keep your machine running at optimal performance levels. Most of our OEM suppliers have technical support on the web to assist you as well.


Access KAR Club Here


Schedule your remote assistance appointment here

Toll-free: 800-252-5232, ext. 470
Phone: 585-492-2400, ext. 470


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