Careers

SUMMARY

Under the direction of the Chief Operating Officer, the Field Service Manager shall effectively manage a team of level I, II, and III Field Service Technicians as well as the Field Service Administrator. This entails daily activities of the department, working with a diverse customer base, interdepartmental communications all while embracing and displaying the Koike Aronson’s Core Values – Passion, Integrity, Empowerment, Innovation, and Community.

As the Manager of this high-paced department, you are expected to support your subordinates, develop a continual training agenda that meets the demands of new products and advancements in the field of thermal cutting (plasma, oxy fuel, laser) and weld positioning equipment. You will also be tasked with monitoring the incoming call / email support line while providing proper levels of in-house and field support.

Communication skills are a must as we are a customer-focused organization and at times this can be demanding, both internally and externally. The manager shall coordinate installation, repairs, and training of the vast product line with our customers. Based on workload, solicit customers and sell the services that the department offers (retrofits, parts, KKLP program). Utilize our MRP system to track machine orders and communication throughout the processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

Travel may be required.

Organize and coordinate activities that are directly related to the support and /or installtion of our engineered solutions including thermal cutting machines and weld positioning equipment. This includes direct communication with end users, sales force (internal & external) and technicians. Understanding various tiles of our MRP System, implementation, and utilization is critical to your success. Customer satisfaction is a top priority and taken seriously at every level of the process. At times you will be required to deal with upset and demanding customers, which requires you to maintain your composure and develop an action plan with all parties involved (end user, sales force, internal departments).

Koike Aronson Inc. is a leader in thermal cutting and weld positioning technology and continually integrating and engineering product advancements driven by customer demands. This requires an evolving training agenda to ensure that the end user is receiving the level of support that they have grown accustomed to on the Koike Aronson Inc. product offerings. Working directly with engineering and vendors supplied components to develop a training agenda is a must to keep pace with these advancements in technology.

Each department has a financial obligation to the organization. Tracking department hours and accounting for standard times based on job criteria and employee utilization are an important aspect of the strategic growth initiatives of the organization. This also includes soliciting paid service work from our end users when we have opening in the technician schedule as well as recommending spare parts and machine retrofits to the end user.

Facilitate corrective action, both internally and externally. Providing the appropriate information based on the action to the correct department(s) for review while providing a fact-based solution. Documenting these cases in our MRP system for future development and knowledge. Strong communications (verbal & written) are required to document these actions using various platforms of Microsoft as well as outlook.

Assist with various in-house projects with Sales, Engineering, and Manufacturing as needed based on technician availability.

Responsible for supervising and coordinating the activities of all internal service and outside field service personnel; usually numbering between 8-12 employees.

EDUCATION and/or EXPERIENCE

Minimum of Associates Degree (AAS) with five or more years related work experience and/or training, or equivalent combination of education and/or experience.

SUMMARY

The Koike Aronson Inc. associate will play a key role in supporting our customers at their location (in excess of 50% travel) as well as from the company office. Effective communication: both internally and externally and the ability to continue to learn new product lines that are driven by customer demands, is the key to success. As a talented member of the Field Service Team, you will be tasked with installation, troubleshooting, and training of our designed equipment in which they may be performed as a team or individually. Supporting our customers; providing suggestions on improving their processes, reducing downtime, and reporting issues and new sales opportunities to the Technical Service Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned.
• Travel can be in excess of 50%.
• Must have drivers license, be able to travel to Canada, & pass drug test.
• Saturday and Sunday work may be required.
• On a daily basis the team members shall handle regular communication with our customers via phone and email as well as traveling to customer locations (if needed) at short notice. The member is expected to support the customer(s) needs which include troubleshooting of electrical, mechanical, gas & pneumatic assembles, and components.
• Team members need to be able to read various styles and layouts of electrical, mechanical, and pneumatic drawings which are produced by Koike Aronson Engineering and/or from vendors supplied drawings and information.
• Embracing new designs and concepts that are driven by customer demands is essential to our business. This entails continuing learning new products such as Machine Motion Controllers, Servo & VFD Drive Systems, Gas Delivery Systems, Mechanical Designs, and Vendor Supplied Components such as thermal cutting products, welding products, mechanical gear assemblies, and other supplied components.
• Utilization of our Material Requirement Planning system (MRP) is a key resource in supporting our products and customers’ demands. This is the backbone of our business and how we structure our machine builds, place orders, track communication with customers, etc. Team Members need to be proficient in areas of our MRP Software that is applicable to the Field Service Technician position. Training will be provided as there are continual improvements to the MRP system.
• Must possess strong software implantation & utilization skills as our products are driven by various software platforms produced by Koike Aronson Engineering, Vendor Supplied Components, or other OEM systems that we integrate. Know various Microsoft applications such as Word and Excel that we use daily. Technicians expected to take initiative to learn software by reading manuals, OJT, and in-house training.
• Installation, training, support, and sales calls at customers’ facilities are a large portion of being a Field Service Technician. This entails installing & testing thermal cutting equipment, weld positioning equipment, training end users on utilization of our manufactured equipment & products, and servicing said equipment such as performing troubleshooting, preventative maintenance, repairs, etc.
• Interdepartmental communication skills, working with fellow coworkers, sharing various skill sets acquired from experience, creating Field Service Bulletins (FSB), documenting call logs in the MRP, notifying potential issues and concerns, and documentation control applicable to the Field Service Technician position.

EDUCATION and/or EXPERIENCE

Minimum of Associates Degree (A.A.S.) in electromechanical technology combined with five or more years related work experience and/or training, or equivalent combination of education and/or experience. Work experience must consist of electrical and mechanical assembly or service background. Highly skilled millwright or machinery maintenance work may be acceptable. Position requires a high degree of mechanical/electrical and product knowledge with related practical work experience.

Yearly Profit Share Plan. Paid out the last 4 out of 5 years, including 22% on base and overtime wages in 2024 and 20% in 2023.
Performance evaluations are completed every 90 days and eligible for a pay increase based on performance at 90, 180, 270. The current maximum is $32.50/hour.

SUMMARY

Full-time 1st shift position.

Must be able to work overtime.

Applies knowledge of electrical theory, principles of electrical circuitry, electrical testing procedures, engineering mathematics, physics, and related educational training to lay out, build, test, troubleshoot, repair, and modify electronic devices such as drives, controls, and circuitry.

EDUCATION and/or EXPERIENCE

Associates degree (AAS) in electronic or electromechanical technology from two-year college or technical school; and/or three years related experience are required.

Must be physically capable of occasionally lifting and/or moving up to 50 pounds.

Yearly Profit Share Plan. Paid out the last 4 out of 5 years, including 22% on base and overtime wages in 2024 and 20% in 2023.
Performance evaluations are completed every 90 days and eligible for a pay increase based on performance at 90, 180, 270. The current maximum is $31.50/hour.

SUMMARY

Full-time 1st shift position.

Must be able to work overtime.

Sets up weldments according to blueprint specifications. May place and align jigs and fixtures to hold parts and mount work piece onto welding positioner. May position c-clamps, bar clamps, install shims, wedges, and spacers to align weldments in preparation for welding. Applies state-of-the-art welding technology to weld together metal fabricated assemblies and subassemblies in accordance with blueprint specifications. Welding methods may include arc, shielded arc, flux core gas shielded, MIG and/or TIG weld processes.

EDUCATION and/or EXPERIENCE

High School graduate with minimum of 2-year vocational school education withmajor concentration in the field ofwelding technology. Welding training inaccordance with AWS 14.1 weldingcode (certification desirable) combinedwith 3-5 years related experience and/or training. Must possess knowledge ofblueprint reading.

Must be physically capable of occasionally lifting and/or moving up to 50 pounds.

Yearly Profit Share Plan. Paid out the last 4 out of 5 years, including 22% on base and overtime wages in 2024 and 20% in 2023.
Performance evaluations are completed every 90 days and eligible for a pay increase based on performance at 90, 180, 270. The current maximum is $31.50/hour.

SUMMARY
Full-time 1st shift position.

Must be able to work overtime.

Fits and aligns bearings and shafts, drive transmissions, belts and pulleys, chains and sprockets, and drive gearing including housings. Assembles proprietary machines verify functionality and conformance to customer specifications. When called upon to do so the incumbent utilizes acquired cross-functional training skills to assist and reduce the workload demands of other critical departments. Rebuilds or repairs customer equipment which has been returned for rework as a result of breakdown. Sprays surface of Koike machines maintaining aesthetic requirements with material such as 2-part and DTM paint. Prior to painting, accepts responsibility to prepare the surface for proper adhesion and appearance of paint when painting cycle is complete.

EDUCATION and/or EXPERIENCE

Vocational training, two to three years of actual experience, blue print reading, shop mathematics, machine construction and design, the use of shop measuring instruments and spray painting.

Must be physically capable of occasionally lifting and/or moving up to 50 pounds.

Yearly Profit Share Plan. Paid out the last 4 out of 5 years, including 22% on base and overtime wages in 2024 and 20% in 2023.
Performance evaluations are completed every 90 days and eligible for a pay increase based on performance at 90, 180, 270. The current maximum is $31.50/hour.

SUMMARY
Full-time 1st shift position.

Must be able to work overtime.

Fits and aligns bearings and shafts, drive transmissions, belts and pulleys, chains and sprockets, and drive gearing including housings. Assembles proprietary machines verify functionality and conformance to customer specifications. When called upon to do so the incumbent utilizes acquired cross-functional training skills to assist and reduce the workload demands of other critical departments. Rebuilds or repairs customer equipment which has been returned for rework as a result of breakdown.
EDUCATION and/or EXPERIENCE

Vocational training, two to three years of actual experience, blue print reading, shop mathematics, machine construction and design, and the use of shop measuring instruments.

Must be physically capable of occasionally lifting and/or moving up to 50 pounds.

Yearly Profit Share Plan. Paid out the last 4 out of 5 years, including 22% on base and overtime wages in 2024 and 20% in 2023.
Performance evaluations are completed every 90 days and eligible for a pay increase based on performance at 90, 180, 270. The current maximum is $32.50/hour.

SUMMARY
Full-time 1st shift position.

The self-motivated candidate performs machine work on CNC Milling, Drilling, Boring Machines and/or CNC lathes. Must be able to set machine up and run proficiently upon completed training. Be able to edit new and existing programs as needed and actively contribute to quality initiatives to increase productivity and gain efficiencies. Candidate must be able to read blue prints, micrometer, calipers and other standard measuring equipment.

EDUCATION and/or EXPERIENCE

Minimum of two-year related trade school training and three to five years of job-related experience.

Must be physically capable of occasionally lifting and/or moving up to 50 pounds.