Technical Support Services
Put your mind at ease with KOIKE's first-rate technical support.
Rest assured that you will be taken care of.
Before The Purchase
Our dedicated technicians are happy to discuss your upcoming purchase - from power requirements to air requirements and everything between. We will take you through what you need to know to confirm your equipment purchase.
Before The Installation
Many of our products do not require pre-install documentation. Most of the portable welding carriages along with a majority of our oxy-fuel cutting machines and welding solutions are ready to power up and to use.
When it comes to machines requiring installation, you can expect we will deliver the best installation in the industry.
Koike Aronson, Inc. Installation
When a KOIKE Technician has been chosen to install your machine, you can expect the following:
- Purchase Order, Sales Order Number, Serial Number, & Contact Information has been entered and double-checked.
- A call from Technical Service Manager (usually occurs within 10 days of the order being placed).
- Shipping Date and Installation Date is determined.
Note: Within the last seven years we have met the on-time installations start date promised 99.7% of the time.
- Pre-install documentation has been sent and checked over prior to installation date.
- Call from Koike Aronson Service Technician.
- Call from machine Installer.
What Koike Aronson Field Technicians Do To Support You?
- Technician placed orders (are picked and verified by Technicians)
- Free and Live technical phone support, for the life of the machine
- Additional on-site training
- Programmed Maintenance: Cutting Machine/Positioner
- Part Selection
- Emergency Repairs
- "After Hours" Support Database available 24/7
- Warranty Parts
- Re-locate KOIKE Machines
- Provide complete service reports
Self-Installation Details
If you, our valued customer, choose to self-install your machine, we will electronically mail the pre-installation documentation (if required) to your sales representative.
Please supply us with your e-mail address.
When you call KOIKE Technical Help & Support, you will be speaking with our well-trained and experienced staff; you will not be connected with a Call Center with someone reading a manual.
